Mini Case Lessons
Short lessons designed to build product intuition — one insight, one takeaway, one reflection.
Case Lesson
The ‘Friction Audit’ Lesson
A simple way to find drop-offs is to list every step and ask: what’s the smallest change that removes friction?
Key takeaway
Friction compounds. Remove one step and you often improve the whole flow.
Reflection
Where is one moment in your product that feels slower than it should?
Case Lesson
The ‘Value Sentence’ Lesson
If you can’t explain value in one sentence, the product is probably unclear.
Key takeaway
Clarity is a feature.
Reflection
How would you describe your product in one sentence to a user who’s busy?
